New Peoples Bank services back to normal | Economic news

By on June 24, 2022 0

Things seem to be looking up a bit at New Peoples Bank, more than a week after a technology glitch caused all of its banking services to be temporarily shut down.

The bank, whose main offices are in Honaker, Virginia, announced Friday morning on Facebook that all of its branches had reopened and that access to a number of services – such as mobile banking and electronic funds transfers – had returned.

In a June 15 Facebook post, New Peoples Bank reported a disruption that had disabled all of its banking services. The bank later said the outage was due to “a network incident.”

“New Peoples Bank is working diligently to address and investigate a recent network incident which has temporarily disrupted our IT systems and banking services,” reads a most recent update from the bank. “We are working alongside third-party technical experts to resolve these issues quickly and securely, and we have made continued progress.”

Although few details have been released to date on exactly what happened to cause such significant disruption, New Peoples Bank maintains an investigation is ongoing. Meanwhile, customers have expressed concern online about whether or not their personal information was compromised in the incident. The subject has not yet been directly addressed in the Bank’s Systems Update and FAQ document.

People also read…

According to New Peoples Bank, all transactions made so far have been published and other services such as online banking, access to ATMs, SMS alerts and debit/credit cards are working. The bank says some debit card users may see duplicate postings in their transaction history, but this should be resolved within three business days.

The bank’s corporate phone systems and email were also disabled during the outage; however, telephone lines have been restored.